eyworkshops web store FAQ section

Please contact [email protected] before doing any unfair action such as negative feedback. We would try our best to improve case or make it better. We encourage working together and having a Win-Win ending.

The best price has already quoted in listing, but welcome your bulk wholesales order enquiry.

All packages are posted by Airmail or Registered Airmail, depend on Product value and listing description. All package by airmail handled by Hong Kong Post. We welcome your delivery agency for your package. No personal pick-up whatever the order is international order or local order.

We accept Paypal only at this movement.

We ONLY follow your shipping address in Paypal. Please check or update your addresses information before transaction. We will not bear any cost due to losing or wrong delivery. If you want to follow the addresses in Paypal, please send e-mail to [email protected] within 24 hours about your update.

Normally, we arrange to post on Tuesday and Friday.(Hong Kong time) Friday/Saturday/Sunday & Monday orders (Monday cut-off 10:30am), posting will Tuesday. Tuesday/Wednesday/Thursday order (Thursday cut-off 10:30am), posting will Friday. Handling day will be 2~4 days plus 1 day as posting. It depend your transaction when to place.

Some of the items do not have the tracking number due to the shipping cost. If you would like to know which item has the tracking number, you may e-mail us for the detail. Usually the listing has shown clearly – registered airmail or airmail. However, most of my listings have claimed in registered airmail associated with tracking number. More detail, please contact [email protected] for more detail about upgrading or change delivery agency.

Hong Kong Post always uses around or more than 2 months to investigate/review the case. We are only patient to wait for feedback from Hong Kong Post. We should keep contact with Hong Kong Post about case. Appreciated with customers’ offering extra time on investigation.

When the restocking fee applies to the case, the item should be fine and the customer might make the mistake. Please understand the package material, labor and the service we provided, those cost us a certain amount of experience. That is the basic amount the customer should take.

Yes, the package delivery can absolutely upgrade to EMS. The EMS service cost depend on weight and location. The arrangement/process is below: a) Buyer send e-mail to ask for EMS cost. Seller will quote EMS services b) Buyer need to complete transaction first, and then pay an extra amount to seller paypal account, and leave note in Paypal. For example ABC housing is $100 plus shipping cost $3.42 EMS cost is US$13.42. Buyer should complate payment in USD$103.42 in ecrater system, and then directly pay an extra EMS service cost in USD$10.00 (i.e. EMS cost minus original shipping cost) to Paypal account. If transaction completes in same day, your package will handle to mail out within 4 business days. We only accpet Paypal to complete any transaction at this movement.

The purchase will be final after payment confirmed. No exchange and return will offer. We only return as Exchange one-by-one within 7 days after item received. No exchange will offer after 7 days without e-mail notification, and be under following conditions: 1. Some defeats found out as photos proved by e-mail. 2. Shipping costs will be BORE by buyers as return with ORIGINAL PACKAGE. Without well packing as return, no refund or exchange will offer to buyer. 3. Seller will bear new item shipping cost, and notify buyer when the item mails out. Refund will only offer on exceptional case after reviewing and discussion. Exchange will be basic on return policy.